X-Cart Pricing and Plans Review

X-Cart hosted ecommerce plans are packed with features to sell online

X-Cart pricing

X-Cart is a licensed, open-source eCommerce platform that presents itself as the ideal solution for any online store looking for full control over its software and the ability to support vast numbers of products. Its higher-tier editions also include functionality for building a multivendor website that supports multiple sellers in a marketplace format. Even with no need for multivendor capabilities, many online businesses are drawn to X-Cart for its features, open-source model, and the lack of monthly fees.

Of course, a smart entrepreneur makes sure to evaluate numerous options first to ensure they choose the right eCommerce platform to grow their business. X-Cart seems tempting because it has no monthly fees and an apparently vast list of features, but there's more to it than meets the eye. A closer look will bring to light tons of extra fees and other hidden costs, plus missing or restricted features in the most unexpected places.

Before you decide to use X-Cart, you need to be aware of all these details, so let's thoroughly go over the pricing.

X-Cart Pricing Breakdown

If you're unfamiliar with the concept of licensed software, it refers to software that you can purchase with a one-time payment for business use. X-Cart is licensed, but is also open source, which can be a little confusing if you're only aware of free open-source software. In X-Cart's case, purchasing a license also gives you access to the source code to allow for custom development (which requires PHP/MySQL expertise). There is a free edition of X-Cart as well that functions identically to the usual free open-source model.

Different editions of X-Cart offer different numbers of features and are intended for businesses of varying sizes and goals. Each edition has its own license cost. We'll cover the available X-Cart licenses shortly, but first, we'll go over the other expenses your business will have regardless of which license you purchase.

X-Cart Features

Cost of Hosting and Security for X-Cart

By purchasing a software license, you are technically buying permission to use the purchased edition of the software in a business environment. You'll still need to handle the other aspects on your own, which include web hosting and security. X-Cart bills itself as PCI compliant, but you'll still need to purchase an SSL certificate to encrypt your site. SSLs have varying costs depending on the provider you use, and can run anywhere from $5/month to $999/year.

As for hosting, you'll need a server that meets X-Cart's system requirements and can handle the traffic you seek to draw to your online store. Some web hosts also make SSL available for an extra fee or as part of more advanced hosting packages.

X-Cart itself offers a selection of managed hosting packages as well. Higher-tier hosting packages utilize more powerful server hardware and come with a few other features.

Hosting Cost

X-Cart Pricing Plans

Starter
$29.95/MO
Basic
$49.95/MO
Enhanced
$199/MO
Enterprise
$399/MO

Server hardware is one of the biggest concerns for anyone using a licensed or open-source eCommerce platform, as your online store's performance depends strongly on the capabilities of the server that houses your website. If you decide to use X-Cart, it's strongly recommended to choose a hosting package along with it simply to reduce the technical workload you'd otherwise be taking on. As your business grows, however, you'll need to upgrade your hosting to keep up the demands of a website with more products and more traffic.

Remember, this is just the hosting: to use X-Cart, you still need to purchase a license for the software, which we discuss next.

Cost of X-Cart Licenses

These are the specific licenses you can purchase for X-Cart, each of which provides a different range of features and services.

Free Edition

  • No transaction fees
  • Unlimited products and orders
  • Unlimited admin and staff accounts
  • Open-source code
  • SEO and mobile-friendly design
  • Design and layout editors
  • XML sitemap
  • Products search with suggestions and synonyms support
  • Multiple languages
  • Partial refunds and multiple transactions
  • Accept credit cards
  • 120+ payment gateways
  • Real-time and pre-defined shipping quotes
  • Real-time and pre-defined tax rates
  • Address book
  • Customer registrations and guest checkout
  • Product options and attributes
  • CSV product data import/update/export
  • Payment and fulfilment order statuses
  • Option for one-step checkout
  • Bestsellers
  • Featured products
  • Market/list price for products
  • Homepage carousel
  • PayPal Here POS
  • MailChimp integration
  • Open Graph, Facebook comments,
    social buttons
  • Newsletters
  • Catalog-only mode
  • Orders import and export

Business: $495 License

  • All features from Free edition
  • Multiple currencies
  • Automatic currency and language detection
  • Amazon S3/CloudFront integration
  • Custom product tabs
  • Product comparison
  • Product filters
  • Product reviews
  • Facebook, Google and PayPal login for customers
  • Downloadable products and file attachments
  • Selling pin codes, activation numbers,
    license keys
  • Product variants and combinations
  • Product tags
  • Product file attachments
  • Ability to attach files to products for customers
  • Bulk editing
  • Ability to adjust orders
  • Operate as a user
  • Custom order statuses
  • Messaging with customers
  • Full payment transactions history
  • Sale products
  • Discount coupons
  • Related products
  • New arrivals
  • Coming soon products
  • Customers also bought
  • Recently viewed products
  • Sitemap
  • 1 year of access to new features
  • Lifetime access to bugfixes
  • Two-factor authentication
  • Wholesale prices

Multivendor: $1,495 License

  • All features from Business edition
  • Separate store for each vendor
  • PayPal Adaptive with automatic
    commissions transfer
  • Trusted and non-trusted vendors
  • Individual commission rate for each vendor
  • Transaction history per vendor
  • Warehouse operation mode

Ultimate Special Edition: $5,995 License

  • All features from Multivendor edition
  • 24/7 support
  • Your choice of one premium theme
  • Multilevel primary top menu
  • Tree-like categories menu
  • Wish lists
  • Shop by brand
  • Infinite catalog scrolling
  • Product stickers
  • Product questions
  • Color swatches
  • Paid memberships
  • Hide prices for non-registered users
  • Look up product details by UPC and name
  • 3 months of premium technical support
  • Recurring payments and ability to save
    credit cards
  • Memberships for payment methods
  • Require registration before checkout
  • Manual tax exemptions
  • Excel product data import/update/export
  • Abandoned cart recovery
  • Order returns
  • Order reports
  • PDF documents
  • Google Shopping, Shopping.com, NexTag, PriceGrabber, Shopzilla
  • Amazon feeds
  • Advanced banner system
  • Popup Anywhere
  • Loyalty program
  • Call for Price
  • Customer Satisfaction
  • Back in Stock notifications
  • Advanced blog system
  • Product carousel
  • Exit offers
  • Special offers: Buy X Get Y
  • Special offers: Spend X Get Y
  • Backorder and Preorder
  • Mobile Shop App
  • Backup master tool
  • Block Users by IP/Country/User agent
  • Google reCAPTCHA
  • Store installation by X‑Cart Team

Cost of X-Cart Support

X-Cart doesn't provide free technical support to its users, so you'll have to turn to the community for solutions unless you want to opt for one of X-Cart's support plans. Monthly plans are available as well as a couple of "pay as you go" options.

Standard: $165/Month (if Paid Annually)

  • Response time: up to 8 hours
  • Support requests: unlimited
  • Minor upgrades (within 4th digit)

Premium: $250/Month (if Paid Annually)

  • Response time: up to 30 minutes
  • Support requests: unlimited
  • Minor upgrades (within 4th digit)
  • Major upgrades (all branches)
  • Performance audit
  • Yearly SEO audit (with annual contract)
  • Phone and chat support
  • Image optimization

Pay as You Go (One-Time Fee per Request)

  • Single support request with 8-hour response time: $99
  • Single urgent support request with 30-minute response time: $139

X-Cart Features and Value

eCommerce Essentials: Transparency of Plan Choice

There's no denying that on first glance, the above feature lists appear impressive, but there are a few things that fall apart under closer scrutiny. Numerous features are so vaguely described that it becomes impossible to know what the feature really is, like "Customer Satisfaction" under the Ultimate Special Edition. Other features are written in an obfuscating manner, such as including both "CSV import/export" and "Excel import/export." Excel is commonly used to format CSV files, so most users may not understand the difference. The overall impression is that X-Cart is trying to pad its apparent feature count.

This makes it difficult to accurately evaluate the features present in each license tier. Compare this to 3dcart, in which every included feature is listed comprehensively on the eCommerce plans page, complete with mouseover tooltip information and links to entire pages with more details when necessary. Starting an online business is challenging enough without needless guesswork about which features you'll get for your money.

Transparency of Plan Choice

eCommerce Essentials: Accessibility of Features

There are certain eCommerce features every business is going to need right away. These include a system for handling customer returns, the ability for customers to post reviews, a method for recovering abandoned carts, and more. Of course you can still run a business without these systems in place, but it will be a lot harder and you'll lose out on sales.

If you're attracted to X-Cart for its Free version, be aware that crucial features require an upgrade to the Business edition at the very least. The Free edition doesn't include product review functionality, so you'll need to purchase a license for the Business edition to access all the benefits product reviews will bring to your store — many customers won't risk a purchase at all if reviews are absent, and the inability to leave one will tell them you're not interested in their feedback.

Accessibility of Features

Even worse, functionality for order returns and abandoned cart recovery are both absent from all licenses except the Ultimate Special Edition, leaving you lost whenever a customer wants to return an order and causing you to miss out on every abandoned cart — unless you pay $5,995 for the license. You do have the option to pay for third-party plugins to add some features individually, but this is yet another expense that could be avoided simply by choosing a more comprehensive platform.

Compared to 3dcart, X-Cart is unbelievably restrictive. Even 3dcart's most basic plans include these features, including 3dcart Startup which includes hosting and 24/7/365 support for only $19/month, cheaper than X-Cart's hosting option alone (for which you must still buy a license).

eCommerce Essentials: Reliable Functionality

Online businesses rely on their eCommerce software in order to function. When your platform is slow, glitchy, or has other problems, it diverts time and resources from the rest of your business and can hurt your sales. X-Cart has a history of problems, including issues like uploaded images simply disappearing. Considering you have to pay for support, too, these are problems most businesses just can't afford. Even hiring an in-house developer may not be the best solution because it simply isn't possible for many budgets.

In both the short and long term, it makes much more sense to go with an eCommerce platform that works well from the outset and includes free support — whether to help with an unexpected bug, or simply to guide you through using the software.

Reliable Functionality

eCommerce Essentials: Software Updates

All software is going to need to be updated, especially something as complex as an eCommerce platform. Since customer information is constantly being exchanged through the software, it becomes even more crucial to perform updates that prevent security holes from being discovered and exploited, especially with an open-source platform for which anyone can gain complete access to the code. Additionally, software updates often provide new features that help an online store stay on top of trends and customer demands.

Signing up for an X-Cart license entitles you to free software updates for one year, but after that, you'll need to renew your upgrade access annually. The pricing depends on your license, with the lower price applying if you purchase the upgrade access within a month of your existing access expiring:

  • Free Edition: Free upgrades
  • Business Edition ($495 License): $195 – $350
  • Multivendor Edition ($1,495 License): $545 – $999
  • Ultimate Special Edition ($5,995 License): $3,155
Software Updates

Once you see the annual upgrade costs, it quickly becomes clear that a "one-time payment" for reliable eCommerce software is just a fantasy. You'll be stuck paying this every year unless you want to skip the software updates and miss out on any new features that may be released. With 3dcart, however, you'll automatically get every software update as long as you maintain an account, so your online store will always be on the cutting edge with no extra charge.

X-Cart Pricing Analysis

We've gone over a lot of numbers, and that can be a lot to take in. Let's sum it up now with a quick analysis of the pricing a business may face when using X-Cart. This includes the software license, web hosting and security, support, and updates.

X-Cart Pricing Analysis
  • A business using the Free edition will still need to pay for web hosting, which can be relatively cheap, but will need to be upgraded to support business growth. The easiest, most recommended option for X-Cart hosting is to use their in-house option, which starts at $29.95/month.
  • Accessing tech support will cost $165/month but only if paid annually, in a lump sum of $1,980. You can pay quarterly, but the price goes up substantially.
  • Getting more crucial eCommerce features will require an upgrade to X-Cart's Business edition, costing $495.
  • After a year, it will cost a minimum of $195 to access another year's worth of software updates.
  • As the business grows, it will need to upgrade its hosting package to support increased website size and traffic. The next hosting tier costs $49.95/month, but the business will probably want to upgrade to Enhanced X-Cart hosting for $199/month to benefit from the included dedicated SSL certificate, which allows checkout on the store's own domain name rather than X-Cart's (at https://storename.x-shops.com). As a side benefit, the Enhanced hosting does include some level of X-Cart support, but their website isn't clear on how this compares to the paid support plans.
  • Continued business growth will require additional hosting upgrades, further increasing the monthly fee up to $399/month. If the business needs a full complement of crucial eCommerce features (and most do), unlocking them will require an eventual license upgrade as high as Ultimate Special Edition. X-Cart lets you upgrade licenses by paying the difference rather than full price, but that's still a total of $5,995 for the software — and don't forget that with the Ultimate Special Edition, you'll need to pay $3,155 annually to keep getting software updates.
  • $3,155/year works out to $262.92/month, plus another $199 – $399/month for hosting. That works out to $461.92 – $661.92/month.

When put into perspective, X-Cart's complex, high pricing quickly shows that trying to avoid monthly fees by purchasing licensed software will cost your business much more overall. As an SaaS eCommerce platform, 3dcart gives you much more value for your money by including hosting, security, software, and 24/7/365 free support under a single price for as low as $19/month. 3dcart also has a variety of plans that allow a growing business to scale up comfortably without breaking the bank, and the best eCommerce features can be accessed for hundreds less than with X-Cart.

Don't fall for the licensed, open-source, "no monthly fee" hype: the best way to run an online business is to use powerful, scalable, feature-rich SaaS eCommerce software like 3dcart, which combines everything you need into a package that's more reliable, easier to use, and overall a better option than X-Cart.

More Value for Your Money than X- Cart:
3dcart is the Cost-Effective Solution for Growing Businesses