Process returns quickly and accurately with 3dcart’s RMA functionality. Keep track of the process; from the time it gets reported, to when the item is received at your warehouse!
Need to process an order over the phone? No problem at all! Process phone orders for your customers quickly and efficiently with an
interface that is optimized for speed!
Customer accounts save your customers time
at checkout. Customer Groups let you
customize pricing, as well as promotions based on your specified requirements
Built-in functionality to automatically email your drop shippers with order information.
Furthermore, accurate shipping costs help to ensure you make a profit on when selling drop-shipped products!
Keep your accounting records in check by having all your
3dcart orders and inventory sync with Quickbooks Desktop
Easily process returns and exchanges for customers anytime after an order has been placed. Create selectable choices for why a customer is returning the product, and specify which options a customer will have for their return, such as money back or exchange for the same (or different) product. And with the RMA file upload feature, customers will be able to send you an image of the product they’d like to return.
Quickly communicate with customers and build lasting relationships with the built-in Customer Relationship Manager. Allow customers to email you specific questions about your products, your website, or their order, with the added ability to attach an image or document file using the CRM file upload feature. Optionally enable CAPTCHA for CRM to eliminate the occurrence of spam.
Built-in Reporting is available to help you quickly identify your top customers, see what products are being purchased the most, and which are your busiest days and weeks of the year!
3dcart's Customer Relationship Module saves you from having to take customer interactions to email, where it is often lost or overlooked.
Feel uneasy about a particular order? Let 3dcart's FraudWatch determine if it looks suspicious! Protect your business with Fraud Rules, Fraud Score and Community Alerts.
Selling on Amazon and eBay? Let 3dcart import your orders so that you can quickly process them all within the same interface, saving you both time and money!