available 24/7 right here in the US
While many companies today outsource their support services, 3dcart's support team is 100% in-house. When you contact our team, you're speaking directly to us. By having support services residing within our infrastructure, you can rest assured your issues are being addressed by the whole 3dcart family.
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Phone & Email Support
Toll Free: 1.800.828.6650
Every individual on our support staff has years of experience troubleshooting and supporting hosted ecommerce platforms. We are extremely proud of our team, so we thought we'd introduce you to them.
Although all of us here at 3dcart (including sales agents) give a hand in customer support, our main support team is composed of three groups:
Support agents – our first level support agents who normally handle questions or issues relating to using 3DCart's software.
Designers – our design support agents who tend to deal with more complex design related issues, typically relating to implementing specific changes to accommodate a specific "look" for our customer sites.
Developers – the ultimate level of support that is charged with implementing special programming to the sites in order to accommodate features not normally available "out-of-the-box."
When you contact support, you have access to every single person on this team. We take customer support very seriously and we feel our services are second to none. But don't take our word for it…
Your support staff and sales staff have far exceeded my expectations for an online provider. We always try to do right by our customers, and from what I've seen so far, you have too.
Working with 3dcart couldn't have been easier. I pestered tech support with questions, and always got the right answer to my question no matter who I spoke with.
- Abbey Mc Auley | iskisunglasses.com
I've been very satisfied with their commitment towards continually improving their support department. In addition to offering extended telephone support hours, the growing list of how-to videos and articles has allowed me to train staff members very efficiently.
- Brian Zeltzer | harrysarmysurplus.net
Every issue was been resolved quickly and the support representatives often go above and beyond. I switched to 3dCart because of the design aspect, but I'll stay a 3dCart customer because of the incredible technical support!
- Logan C. Wallace | alternativemotive.com
3dcart technical support is excellent, you get prompt response from highly skilled Technical Support within minutes.
- Mags Baylan | funkymommy.net
EVERY person I have spoken with at 3D cart has been extremely helpful and professional. The response time to a support ticket is extremely prompt. Your service is A++.
- Steve Sorensen | rainbowdepot.com