Does 3dcart offer a free trial?
We sure do! Every prospective 3dcart client can try our powerful ecommerce solution FREE for 15 days! There’s no obligation to sign up and no credit card is required. Trial members get full access to 3dcart's growing list of advanced ecommerce features so they can start building the online store of their dreams right away. Try 3dcart FREE for 15 days!
Can I upgrade from my free trial to a paid plan?
You bet! After your free trial is over, you can easily upgrade to one of 3dcart's five monthly packages (shown above), each of which has been designed to suit the evolving needs of you and your business.
Once I'm a 3dcart client, can I freely upgrade between plans?
Of course you can! 3dcart's amazing ecommerce solution is designed to grow as your business grows. So if you want to switch your current package at any time, give us a call and we’ll make it happen.
Can I use my own domain name?
Absolutely! We offer FREE Domain name registration with all of our ecommerce plans. If you already have a domain, great, our support team can help point your existing domain to your new 3dcart store.
I'm looking to switch from another ecommerce software provider. Can I import my current store’s existing data?
Without question! If you operate an online store with another ecommerce software provider, you can easily import all of your existing data using a standard CSV file. For more information, please visit: http://www.3dcart.com/switch.html
Is my store's data safe and secure?
Your store's data is completely safe. 3dcart is a fully-hosted, VISA PCI Certified ecommerce solution with a 99.99% uptime guarantee. More hosting information is available here: http://www.3dcart.com/ecommerce-hosting.html
, so not even a natural disaster can compromise you business.
Which online payment methods can I accept in my 3dcart store?
3dcart is partnered with more than 100 of the world's leading online payment processing solutions. This gives our clients unparalleled access to companies like PayPal, Stripe, Authorize.net, BitPay, Dwolla, etc… Simply chose the payment solution(s) you want to work with, and you’ll be well on your way to processing the first of many orders in your soon-to-be awesome 3dcart store!
Do I need to have my own SSL certificate?
What happens if I go over my chosen plan's bandwith?
Bandwidth is calculated based on the 3dcart plan you select. For example, if you opt for the 3dcart Mini Package (starting at $19.99/month) you will be given 2GB of data transfer. Alternatively, if you sign up for 3dcart’s Power Plan (starting at $129.99/month) you'll have 45GB of data. And just in case you happen to go over the data limit assigned to your plan, 3dcart simply charges $5 per GB.
Is there a limit to the amount of storage space allowed for my website?
Nope! You can store an unlimited number of files on our servers, so go ahead and upload those beautiful high-res product images you love so much!
Will I have to sign a contract?
You will never have to sign a contract with us. Our clients can choose to stay forever or end their monthly plan at any time… no questions asked.
Do you offer refunds on monthly packages?
We do not offer refunds on our service. We do, however, provide a FREE 15-day trial so you can see if 3dcart is right for you. So what are you waiting for? Try 3dcart FREE for 15 days!
Can I use a subdomain for my 3dcart store?
Of course! After choosing your plan, you will have the option to specify the domain, or subdomain, for your store.
Does 3dcart sell advanced SSL certificates?
Yep! We offer the best SSL certificates on the market for optimal security and protection. Check out all of 3dcart's SSL options now!
What kind of training & support does 3dcart offer?
3dcart is widely known for offering the best, most comprehensive ecommerce support on the market. Our team of seasoned professionals is available to every 3dcart client for FREE 24/7/365. Click here to learn more about 3dcart's amazing customer support.
We also offer every 3dcart client dedicated Guru Sessions designed to help you get started with your online store.We also offer a slew of training materials via 3dcart's Ecommerce University, Knowledgebase Center and blog. Additional training materials are shared all the time via 3dcart's Facebook, Twitter, YouTube and Google+ profiles.
Will my new 3dcart store include dedicated email accounts for my business?
If you want it too, yes! Our plans include FREE email hosting that allows you to establish as many accounts as you and your team can handle.
What software/ecommerce extensions does 3dcart integrate with?
Great questions! 3dcart is partnered with some of the biggest names in the ecommerce industry. For a complete list of 3dcart’s partner applications, check out our App Store.
I want to start an online store but don't know how to design it. Can 3dcart help with that?
Hundreds of 3dcart clients, just like you, outsource the design of their e-stores to our design partners. So if you need help building the 3dcart store of your dreams, contact our team to discuss your options anytime at 1-800-828-6650
Can I customize the look and feel of my 3dcart template?
3dcart offers dozens of free templates and even more premium templates. This makes finding the perfect theme for your store quick and easy. The best part is, every 3dcart template is fully customizable, which means you can tweak it any way you’d like. If you want to browse 3dcart's available templates, please visit: http://themes.3dcart.com/