Can I upgrade from my free trial to a paid plan?
You bet! After your free trial is over, you can easily upgrade to one of 3dcart's
five monthly packages (shown above), each of which has been designed
to suit the evolving needs of you and your business.
Once I'm a 3dcart client,
can I freely upgrade between plans?
Of course you can! 3dcart's amazing ecommerce solution is designed to grow
as your business grows. So if you want to switch your current package
at any time, give us a call and we’ll make it happen.
Can I use my own domain name?
Absolutely! We offer FREE Domain name registration with all of our ecommerce
plans. If you already have a domain, great, our support team can help point
your existing domain to your new 3dcart store.
I'm looking to switch from another ecommerce
software provider. Can I import my current store’s
Without question! If you operate an online store with another ecommerce
software provider, you can easily import all of your existing data using a standard
CSV file. For more information, please visit: http://www.3dcart.com/switch.html
Is my store's data safe and secure?
Your store's data is completely safe. 3dcart is a fully-hosted, VISA PCI Certified
ecommerce solution with a 99.99% uptime guarantee. More hosting information
is available here: http://www.3dcart.com/ecommerce-hosting.html
, so not
even a natural disaster can compromise you business.
Which online payment methods
can I accept in my 3dcart store?
3dcart is partnered with more than 100 of the world's leading online payment
processing solutions. This gives our clients unparalleled access to companies
like PayPal, Stripe, Authorize.net, BitPay, Dwolla, etc… Simply chose the payment
solution(s) you want to work with, and you’ll be well on your way to processing
the first of many orders in your soon-to-be awesome 3dcart store!
What happens if I go over
my chosen plan's bandwith?
Bandwidth is calculated based on the 3dcart plan you select. For example, if you
opt for the 3dcart Mini Package (starting at $19.99/month) you will be given
2GB of data transfer. Alternatively, if you sign up for 3dcart’s Power Plan
(starting at $129.99/month) you'll have 45GB of data. And just in case you
happen to go over the data limit assigned to your plan,
3dcart simply charges $5 per GB.
Is there a limit to the amount of
storage space allowed for my website?
Nope! You can store an unlimited number of files on our servers, so go ahead
and upload those beautiful high-res product images you love so much!
Will I have to sign a contract?
You will never have to sign a contract with us.
Our clients can choose to stay forever or end their monthly plan at any time…
no questions asked.
Do you offer refunds on monthly packages?
We do not offer refunds on our service. We do, however, provide a FREE 15-day trial
so you can see if 3dcart is right for you. So what are you waiting for?
Try 3dcart FREE for 15 days!
Can I use a subdomain for my 3dcart store?
Of course! After choosing your plan, you will have the option to specify
the domain, or subdomain, for your store.
Will my new 3dcart store include dedicated
email accounts for my business?
If you want it too, yes! Our plans include FREE email hosting that allows you
to establish as many accounts as you and your team can handle.
What software/ecommerce extensions
does 3dcart integrate with?
Great questions! 3dcart is partnered with some of the biggest names in
the ecommerce industry. For a complete list of 3dcart’s partner applications,
check out our App Store
I want to start an online store but don't know
how to design it. Can 3dcart help with that?
Hundreds of 3dcart clients, just like you, outsource the design of their e-stores
to our design partners. So if you need help building the 3dcart store of your
dreams, contact our team to discuss your options anytime at 1-800-828-6650
Can I customize the look and feel
of my 3dcart template?
3dcart offers dozens of free templates
and even more premium templates
This makes finding the perfect theme for your store quick and easy.
The best part is, every 3dcart template is fully customizable, which means
you can tweak it any way you’d like. If you want to browse 3dcart's available
templates, please visit: http://themes.3dcart.com/