A Guide to Exceptional Customer Service
Your customer service is a reflection of your brand, and can have a major role in the long-term success of your business. A lesson every business learns early on is that both great and poor customer service makes people talk about a brand. Check out our lessons for tips on how you can improve your customer service.
Lesson 2: Which Customer Service Channels Are Right for Your Business?
You can't go halfway with customer service — you need to do your best! However, small businesses don’t have unlimited resources and staff, so you'll need to be selective about the customer service channels you offer. This lesson will explain each customer service channel and its pros and cons, and provide you with tips on how to handle them like an expert.
Lesson 3: Tips for Improving Your Customer Service
Customer service can make or break a business in the long run, as so much rides on your potential to acquire long-term customers who will remain loyal to your brand for years. This lesson will give you several valuable pointers on how to provide the best possible customer service. Once you're a customer service expert, even negative experiences are just fantastic opportunities to earn your customers' lifetime loyalty!