At 3dcart, we’re always looking for new ways to improve the shopping experience on both the merchant’s and customer’s end. As part of this continuing mission, we are pleased to announce that with a 3dcart account using our Professional Plus plan or higher, you can now offer your customers Store Credit.
Sellers know returns are a fact of life, especially during the holiday season. For larger stores, the number of returns can be overwhelming as customers attempt to exchange unwanted gifts. 3dcart’s Store Credit feature is perfect for handling holiday returns, as it greatly simplifies the process and has the added benefit of retaining the sale for your store. Instead of issuing a refund, you can keep your profits and your customer. Store credits will automatically apply to their next order or orders, up to the amount of credits issued.
3dcart’s Store Credit module allows you to automatically notify customers when you issue them store credits, with a customizable email template. Implementation is streamlined and simple. You have full control over the amount of credits you issue the customer and under what circumstances, so you can use store credits as a customer service tool or choose to reward repeat customers at your discretion. Complete Store Credit records are kept in your dashboard, including reference notes that you can leave for you and the customer to see.
For more information on how to use 3dcart’s Store Credit function in your store, visit this article on our knowledgebase.