The RMA (Return Merchandise Authorization) feature allows you to process returns/exchanges for customers. Returns and exchanges are made easy - the customer simply has to login to their account and create a RMA request to you. We have even created email templates with instructions directing customers on the proper way to return merchandise to your store! The RMA feature:
Allows you to customize reasons for returns.
Has automatic history retention of all RMA correspondence.
Will automatically update the customer's order for invoice/tracking purposes.
