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The CRM (Customer Relationship Manager) feature allows you to correspond with your customers through a managed ticket system. Built-in flexibility allows you to customize the statuses and departments that support requests are sent to. 3dCart will display a record of all interactions to the customer which keeps the relationship professional and organized. With the CRM, you will be able to:
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Process support requests in a systematic fashion. |
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Post a history of correspondence to your customers. |
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Initiate a CRM notification directly to your customer from the Admin panel. |
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Send automatic notifications to your customers when you respond to a request. |
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