3 Ways ERP Integration Can Improve Shopper Satisfaction

Automated order and inventory management keeps customer concerns to a minimum and satisfaction levels high

Shopping Online

Let’s face it, in the competitive world of eCommerce, merchants can’t afford to be slow when fulfilling orders or updating their websites. Today’s shoppers are demanding that an online store’s “back of house” is working just as hard for them as the “front of house.”

To start, store visitors demand the most up-to-date information when browsing. That means accurate product information, pricing and inventory. When they make a purchase, they expect the order to be processed and delivered quickly. Lastly, they want to be able to check their order status online and obtain shipment details for tracking.

Keeping up with all of this data processing using manual processes will inevitably create delays that will frustrate your customers and have them shopping elsewhere next time around. Fortunately for eCommerce merchants, there are integration solutions available that can automate data entry and make your previously inefficient processes become efficient!

The optimal solution is the implementation of an automated, bi-directional integration between your ERP or accounting system and eCommerce store. An ERP integration solution will not only help to save time and lower costs, but it can also be leveraged to increase customer satisfaction. To further illustrate, here are 3 of the ways your customers can benefit:

  1. Access to Accurate Product Information and Inventory when Shopping

With your ERP system as the master data source, an integration solution can ensure that information such as pricing, product details, and inventory levels are in sync with your eCommerce storefront. This includes the following:

  • Items purchased online will be automatically be deducted from inventory when the order is fulfilled
  • Items with zero inventory in the warehouse or at the shipping provider will be listed on the website as “Not In Stock” or with a quantity of zero, effectively decreasing the number of backorders
  • Sales prices or discounts will be displayed accurately on the website and in sync with the ERP system when orders are posted and converted to invoices
  • Product additions or updates made in the ERP system will be automatically exported to the website

Consistently presenting accurate product and inventory information to visitors will increase their level of confidence in purchasing the right products at the right time and right price.

  1. An Expedited Order to Delivery Process

Orders from your eCommerce storefront are quickly retrieved and posted to your ERP system, triggering the items ordered to be picked, packed, and shipped to the customer. There are no delays in the posting of the orders and unlike a data entry clerk, the integration process runs 24/7. In addition, errors caused by inaccurate data entry are essentially eliminated. With no mistakes to clean up, order processing can continue at the same quick pace. Having a speedy order fulfillment process will ensure that customers get their purchases delivered on time.

  1. A Self Service Mechanism for Checking Order Status and Shipment Tracking

When an order has been shipped and updated in your ERP system with a tracking number, an automated process in the integration solution will retrieve the update and export it immediately to your eCommerce website. The customer will then be able to check the status of their order online and obtain information on the shipping carrier and a tracking number. This number can then be entered on the carrier’s website to determine when the shipment is schedule to arrive. With the ability to access order and shipment information online, the customer won’t have to pick up the phone or send an email to inquire about their orders. Your company will also benefit from maintaining low overhead costs by keeping call center/support resources to a minimum. It’s a win-win situation.

In the hyper-competitive world of eCommerce, merchants that can deliver positive customer experiences will be better positioned to generate customers for life. For this to be possible, merchants must integrate their ERP and eCommerce systems and do away with manual data processing methods. An automated integration solution will expedite order fulfillment, ensure that product information and inventory is accurate, and keep customers up-to-date with the status of their orders. Now is the time. Get integrated today!

 

About Matt Train and eBridge Connections

Matt Train is the Director of Marketing at eBridge Connections, a leading integration solution provider for eCommerce businesses worldwide. eBridge Connections helps 3dcart merchants by enabling automated, bi-directional data integration with back-office ERP and accounting systems. If you are a 3dcart merchant looking to increase your customer satisfaction levels, contact the integration experts at eBridge Connections to learn more about integrated eCommerce.

For more information, visit www.ebridgeconnections.com.

Discover the New 3dcart Admin Dashboard

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The release of version 7.0 introduced a ton of new features and upgrades to 3dcart merchants, including a POS system, a new checkout experience, and a whole new interface. Yet few features garnered as much praise as the new 3dcart Admin Dashboard. Comprised of draggable widgets, the new home page of the Online Store Manager offers merchants a comprehensive visualization of their store’s performance at just a glance.

Intended to provide retailers with an easier, more convenient means of tracking their store’s progress, the redesigned admin eliminates any need for having to scour through multiple pages and reports. All important information critical to your store’s success has been compounded into one information-rich hub. Accessible from the navigation menu (and viewable upon login), merchants now have access to the following data from their new dashboard:

Overview

View critically essential stats, including real-time data of orders, revenue, average order value, visitors and conversion rates from the Overview section. Optionally adjust the date range (i.e., yesterday, last 60 days, last year) for a visualization and comparison of your store’s past and current performance.

Sales

Easily keep track of your store’s financial progress with the Sales section. View your total sales and total orders, or refer to the sales-by-day graph to better understand customer habits and shopping trends.

Traffic

Use the traffic widget to monitor daily visitors. Select the date range of your choice to see how your store’s traffic has improved over time and uncover revealing trends about your shoppers.

Cart Abandonment

Easily monitor the increase of conversions with the cart abandonment widget. Track notified abandoned orders, total number of recovered orders, and revenue.

Notifications

Reduce response times and get to helping customers faster than ever before with the Notifications widget. Receive alerts for new orders, CRM requests, product reviews, product questions, registered affiliates, and RMA requests, ensuring faster, more efficient customer service.

News

Stay up-to-date with 3dcart happenings using the News widget. Learn about exciting promotions, new services, and receive helpful tips and advice that will help your online store flourish.

Support

Reach our 24/7 Technical Support team, browse Frequently Asked Questions, and view or open a new ticket right from the Support widget. Our friendly support team is just a phone call or a few clicks away from giving you the help you need.

Recommended Apps

Take your store to new heights by browsing the Recommended Apps section. New and powerful apps, pertaining to marketing, social media, taxes and more, are featured here to help you grow your online store.

Check Out Your New Admin Dashboard

If you haven’t checked out the new dashboard, head on over to your store admin and take a look. Explore, research, and customize to your heart’s content – we made this dashboard just for you! New, exciting updates are always just around the corner, and we can’t wait to share with you what we have planned next.

Moving Forward with the New 3dcart Admin Interface

imac-admin22015 was an exciting year for 3dcart. After years of development, Version 7.0 released internationally, introducing over 17,000 merchants to the most powerful platform and the latest industry standards in usability. In addition to a plethora of innovative, new features, the update also brought about a much needed overhaul to the 3dcart store admin panel.

Designed in response to the feedback of 3dcart’s large and expanding community and extensive industry research, the new admin interface is a proud reflection of 3dcart’s vision for a fluid, ever-evolving platform.

As a 3dcart merchant, you can now benefit from the following exciting interface improvements and additions:

Floating Top Bar

Easily view your online store, conduct searches, and access services, regardless of the admin page you’re viewing, with the new floating top bar. Whether you’re navigating on a desktop or tablet, our new persistent bar eliminates any need for time-consuming scrolling.

Quick Search

Locate products, customers, and orders faster than ever before with the newly improved Quick Search function. Save valuable seconds with a real time preview of possible search results and convenient search categorization labels.

Store Notifications

Always stay up-to-date with store activities using the new Notifications feature. Optionally receive alerts pertaining to new orders, CRM messages, product reviews, product questions, registered affiliates, and RMA requests – visible right from your new floating top bar.

Direct Service Access

Open Live Chat, view stats, and access SmarterMail from any page of your admin, without any need for scrolling. All of your essential services can be quickly accessed by clicking the user icon/username in the upper right hand corner.

Global WYSIWYG Control

Turn off (or on) every available WYSIWYG section of the Online Store Manager with just one click, including those found on product information tabs, site content pages and header and footers. Enable/disable this setting right from the user icon/username located in your top bar.

Personalized Layout

Select an admin theme that best matches your mood or style. Choose from default, dark, sunny, or light for a customized layout that’s a reflection of you and your store. Enable/disable this setting from the user icon/username located in your top bar.

Reorganized Navigation Menu

The main navigation menu has been reorganized around core aspects of your business, ensuring easier and more intuitive everyday store management. Quickly locate and access marketing and content areas, which now feature their own dedicated sections.

Real-Time Data Display

Stay up-to-date with your store’s progress using your admin’s real-time count display. Conveniently view a real-time count of your orders, products and customers right from your navigation menu.

Intuitive Module Search

Quickly locate your favorite modules using the new search function found on your Modules page. Save valuable time scrolling through our ever-expanding list of built-in features and jump right to the module you’re looking for.

Advanced Features

The new admin interface, designed by renowned industry experts, is comprised of a host of new technical features, including powerful grids, advanced search filters, dynamic editing of fields, and drag and drop functionality.

Responsive

Whether you’re using your home or office desktop, or on the go with a tablet, your store’s admin is easily accessible from whichever device you prefer. Responsive technology allows you to manage your online store easier, and with more flexibility, than ever before.

Check Out Your New Admin

If you’re not familiar with some of these features, head on over to your store admin and check them out! We’re excited about our new interface update, and can’t wait to empower you further with more tools, bigger updates, and new features and services through the months and years to come.

Techmaster Responsive Theme – #6 of 20 FREE Professionally Designed Themes from 3dCart

Here is the preview of the newest theme “Techmaster” which will be the 6th of 20 FREE professionally designed responsive themes released in the coming weeks.

If you would like to preview the live demo of this “Techmaster” theme, you can do so by clicking the link below. Check it out on your phone, tablet or computer, you are sure to love it for the price, FREE.

3dCart’s Live Demo of the theme “Techmaster”

As we release these themes, we will continue to post them here for you to demo.

Stay Tuned! More to Be Revealed Soon

Barber Responsive Theme – #5 of 20 FREE Professionally Designed Themes from 3dCart

Here is the preview of the newest theme “Barber” which will be the 5th of 20 FREE professionally designed responsive themes released in the coming weeks.

If you would like to preview the live demo of this “Barber” theme, you can do so by clicking the link below. Check it out on your phone, tablet or computer, you are sure to love it for the price, FREE.

3dCart’s Live Demo of the theme “Barber”

As we release these themes, we will continue to post them here for you to demo.

Stay Tuned! More to Be Revealed Soon & the first 10 should be available Next Week!

Just Swell Jewelry – #4 of 20 FREE Professionally Designed Themes from 3dCart

Here is the preview of the newest theme “Just Swell Jewelry” which will be the 4th of 20 FREE professionally designed responsive themes released in the coming weeks.justswelljewelry-group

If you would like to preview the live demo of this “Just Swell Jewelry”, you can do so by clicking the link below. Check it out on your phone, tablet or computer, you are sure to love it for the price, FREE.

3dCart’s Live Demo of the theme “Just Swell Jewelry”

As we release these themes, we will continue to post them here for you to demo.

Stay Tuned! More to Be Revealed Soon & the first 10 should be available Next Week!

Smooth Beats – #3 of 20 FREE Professionally Designed HTML5 Themes from 3dCart

Take a look at the preview of the newest theme “Smooth Beats” which will be the 3rd of 20 FREE professionally designed responsive themes released in the coming weeks.

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If you would like to preview the live demo of this “Smooth Beats”, you can do so by clicking the link below. Check it out on your phone, tablet or computer, you are sure to love it for the price, FREE.

3dCart’s Live Demo of the new theme “Smooth Beats”

As we release these themes, we will continue to post them here for you to demo.

Stay Tuned! More to Be Revealed Soon!

Cyber Monday Markdowns the Black Friday Blowout Sale EXTENDED!

CyberMonday_300x250We decided to keep the sale going for Cyber Monday so you can take advantage of these great deals. Don’t miss out on your opportunity to be a part of the eCommerce boom, you’ve already taken the first step by joining the 3dCart family. Now we’re going to sweeten the pot just a bit with a few Cyber Monday Markdown Specials just for you. Continue reading Cyber Monday Markdowns the Black Friday Blowout Sale EXTENDED!